Terms and Conditions

Last updated: August 19, 2026

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE OR PLACING AN ORDER.

GateHouse Supplies (gatehousesupplies.com) is a division of DuBois Industries, Inc., a California corporation ("GateHouse," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of this website and all purchases made through it.

By accessing this website, creating an account, or placing an order, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, do not use this site or place an order.

1. Eligibility and Your Account

You must be at least 18 years of age and able to form a binding contract to purchase from this site. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at parts@gatehousesupplies.com if you believe your account has been used without your authorization.

2. Orders, Order Acceptance, and Cancellation

All orders are offers to purchase and are subject to our acceptance. An order confirmation email or an authorization on your payment method does not constitute acceptance of your order. Your order is accepted only when we ship the products to you.

We reserve the right, at our sole discretion and at any time before shipment, to:

• Refuse, limit, or cancel any order, in whole or in part;
• Limit quantities purchased per person, per household, or per order;
• Decline orders that appear to be placed by dealers, resellers, or distributors where restricted;
• Cancel orders we reasonably believe to be fraudulent, or that fail address or payment verification;
• Correct errors in pricing, product descriptions, availability, or specifications.

If we cancel an order after charging your payment method, we will issue a full refund to the original payment method.

3. Pricing, Typographical Errors, and Price Changes

All prices are in U.S. dollars and are subject to change without notice.

Typographical errors. If a product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any order placed for that product at the incorrect price, whether or not the order has been confirmed and your payment method charged. If your payment method has already been charged and the order is canceled, we will issue a full credit in the amount of the incorrect price.

Post-order price adjustments. Industry prices change rapidly based on material and supplier costs. While we make every effort to keep pricing current, we reserve the right to adjust the price of an item after the sale if our supplier cost increases before the item ships. If this occurs, we will notify you of the increase, and you may either approve the additional charge or cancel the order for a full refund. We will not charge the increased amount without your approval.

4. Payment, Sales Tax, and Duties

We accept the payment methods displayed at checkout. By submitting payment information, you represent that you are authorized to use the payment method and authorize us to charge the full order amount, including shipping and applicable taxes.

Sales and use tax. We collect sales tax where we are required to do so. Where sales tax is not charged on your order, it is your responsibility as the purchaser to comply with all state and local laws regarding the reporting of purchases and the payment of any sales or use tax, tariffs, and customs fees that may be due.

Tax-exempt purchasers. If you claim exempt status, you are responsible for providing valid documentation and for the proper reporting of the purchase and payment of any taxes or fees ultimately determined to be due.

International orders. Where we ship outside the United States, you are the importer of record and are responsible for all duties, tariffs, customs fees, brokerage charges, and compliance with the import laws of the destination country. These charges are not included in your order total and are not refundable.

5. Shipping and Delivery

Shipping cutoff: 2:00 PM Pacific Time, Monday through Friday. Orders placed after the cutoff are processed the next business day.

Availability and shipment timing

"In Stock" status on this website follows the Google Shopping definition: we are accepting orders for the product and can fulfill the purchase request. It does not guarantee that the item will leave our warehouse immediately. Some items are brought in from the manufacturer's warehouse before shipping.

If you order with an express shipping method and we determine that an item will ship materially later than the timeframe shown at checkout, we will notify you of the revised date, and you may cancel the order for a full refund at any time before it ships.

USPS shipments

UPS shipments

• UPS shipments include UPS standard carrier liability of up to $100 per package. This is a liability limit, not insurance. Higher declared value is available on request before shipment, for an additional fee.
• UPS delivers Monday through Friday. A next-day air order placed on Friday will not be delivered until Monday. Saturday delivery is available at a substantially higher rate and requires you to call our office for special processing.
• Note FedEx holiday schedules, which we do not control.
• 
  Address correction fee: UPS bills us a correction charge for incorrect or incomplete addresses. We pass this through as an additional $24.00 charge to your order. Please verify your shipping address carefully at checkout.

Risk of loss

Title and risk of loss pass to you when we deliver the products to the carrier.

6. Freight and Truck (LTL) Shipments

Large items shipped by truck are subject to a final quote from the trucking company. This may change the estimated shipping cost shown at checkout. We will contact you before shipping to advise of any price change. Larger orders can often ship for less than originally quoted.

Trucking companies frequently add charges for rural or residential delivery, limited access locations, lift-gate service, inside delivery, delivery appointments, redelivery, and storage. You are responsible for any such accessorial charges assessed by the carrier.

7. Damaged, Defective, or Incorrect Items

Inspect your order promptly on arrival. Report any shortage, incorrect item, or shipping damage to us within 5 business days of delivery (48 hours for concealed freight damage, per Section 6), by phone at 866-965-5599 or by email at parts@gatehousesupplies.com, with your order number and photographs.

If we shipped the wrong item or the item arrived defective, we will arrange a replacement or refund at no shipping cost to you. Claims reported outside these windows are handled under the manufacturer's warranty process in Section 9.

8. Returns

See also our Returns and Exchanges page. In the event of any conflict, these Terms control.

Return window and condition

• Returns are accepted within 30 days of delivery, with proof of purchase.
• Items must be complete, unused, uninstalled, and in their original undamaged packaging with all manuals, hardware, and accessories.
• An RMA number is required. Request one through our Returns and Exchanges page. No returns are accepted without an RMA number. Write the RMA number on the form and include it with the returned products.
• RMA numbers are valid for 15 days from issue. Returns received after that date may be refused.
• No C.O.D. returns are accepted.

Non-returnable items

The following are not returnable under any circumstances, as they are ordered specifically for you or are non-restockable once sold:

• Motors and motor units
• Gate operators and garage door operators of any type
• Telephone entry and phone systems
• Circuit boards and controllers
• Special-order and custom-order items
• All DoorBird products, which are special order and cannot be canceled once the order is placed

Defective items in these categories are handled through the manufacturer's warranty process described in Section 9.

Return costs and refunds

• You are responsible for all return shipping charges.
• A 20% restocking fee applies to returned items.
• Original outbound shipping charges are not refundable.
• For your protection, return items with tracking or proof of delivery. We are not responsible for returns lost in transit to us.
• Once your return is received and approved, a refund is issued to the same payment method used on the original order, typically within 5 to 10 business days.

9. Exchanges and Manufacturer Warranty

Exchanges are accepted within 30 days of delivery, with proof of purchase, on the same conditions as returns above. Items must be complete and in their original undamaged packaging; you are responsible for shipping charges both ways, and an RMA number is required. Restocking fees are usually waived on exchanges. We do not accept exchanges on custom or special orders, circuit boards, gate operators, or garage door motor units.

Once the returned product is received, the exchange is processed and any balance owed or refund due is applied to the original payment method.

Warranty exchanges. All parts and equipment sold are new unless specifically stated otherwise in the product description. Most products carry a one-year warranty from the manufacturer. We extend the manufacturer's warranty on the products we sell: if a product is defective and returned to us, we submit the claim on your behalf. The decision to repair, exchange, or deny a warranty claim is made by the manufacturer, not by GateHouse. Please follow the exchange procedure above for all warranty returns.

10. Installation, Safety, and Professional Use

We sell components, parts, and equipment. We do not sell installation services through this website and we do not design, specify, or certify any gate or door system.

Automated gate and door systems are powerful machinery capable of causing serious injury or death. Correct installation is not optional. You acknowledge and agree that:

• The installer is solely responsible for compliance with UL 325, ASTM F2200, applicable building and electrical codes, and all state and local requirements.
• The installer is solely responsible for selecting, installing, testing, and maintaining all required entrapment protection devices, including photo eyes, safety edges, and warning signage.
• The installer is solely responsible for confirming that a part is correct and compatible for the specific system, operator model, and application before installation.
• The installer is solely responsible for evaluating the condition of the existing gate, hardware, and site before installing any operator or component.
• We are not responsible for injury, death, property damage, or code violations arising from improper installation, incorrect part selection, missing safety devices, or unauthorized modification.

Do not purchase from this site if you are not qualified to install the equipment safely and in compliance with applicable standards.

11. Product Information, Compatibility, and Replacement Parts

We work to keep product descriptions, specifications, diagrams, part numbers, and cross-references accurate, but we do not warrant that this information is complete, current, or error-free. Manufacturers change part numbers, supersede parts, and revise specifications without notice.

Product images are representative. The item you receive may differ in appearance from the image, including where a manufacturer has superseded a part.

Where a product is described as compatible with, a replacement for, or fitting a particular manufacturer's equipment, that description is provided to assist identification. It remains your responsibility to verify fitment and compatibility before ordering and before installation. When in doubt, call us at 866-965-5599 before you buy.

Except where a product listing expressly identifies an item as an OEM part, parts may be OEM, OEM-equivalent, or aftermarket. Aftermarket parts are not manufactured, endorsed, or warranted by the original equipment manufacturer, and their use may affect the equipment manufacturer's warranty.

12. Intellectual Property

Copyright

The entire content of this site, including but not limited to text, graphics, photographs, diagrams, product data, and code, is copyrighted as a collective work under the copyright laws of the United States and other countries, and is the property of DuBois Industries, Inc. The collective work includes works licensed to DuBois Industries, Inc. Copyright © 2010–2026 DuBois Industries, Inc. All rights reserved.

Permission is granted to electronically copy and to print hard copies of portions of this site for the sole purpose of placing an order with GateHouse or purchasing GateHouse products, and for your own non-commercial use. Subject to any expressly stated restrictions relating to specific material, you may display, download, or print portions of the material from this site for those purposes only.

Any other use, including but not limited to reproduction, distribution, display, transmission, scraping, or use of the content of this site to train or develop any machine learning or artificial intelligence system, is strictly prohibited unless authorized in writing by DuBois Industries, Inc. You agree not to alter or remove any proprietary notices from materials downloaded from this site.

Our trademarks

GateHouse Supplies, GateHouseSupplies.com, and our logos are trademarks or service marks of DuBois Industries, Inc.

Third-party trademarks

All other brand names, product names, model numbers, part numbers, trademarks, and logos referenced on this site are the property of their respective owners, including but not limited to LiftMaster, Chamberlain, Craftsman, Sears, DoorKing, Genie, Linear, Multi-Code, Stanley, Elite, Sentex, Ramset, Apollo, Wayne Dalton, Marantec, SkyLink, FAAC, BD Loops, Miller Edge, EMX Industries, Locinox, TransCore, GTO, Allister, Allstar, Pulsar, Overhead Door, and DoorBird.

These names, model numbers, and part numbers are used solely for the purpose of identifying the equipment for which our products are designed, offered, or compatible. Their use does not imply that any product is manufactured, sponsored, endorsed, or approved by the trademark owner, and does not imply any affiliation between GateHouse and the trademark owner except as expressly stated. [DEALER STATUS: replace this bracketed sentence with an accurate statement of which brands, if any, GateHouse is an authorized dealer or distributor for.]

13. Use of This Site

Harassment in any manner or form on this site, including via email, chat, or the use of obscene or abusive language, is strictly forbidden. Impersonation of any person or entity, including GateHouse, our employees, hosts, or representatives, or other members or visitors of the site, is prohibited.

You may not upload to, distribute through, or otherwise publish on this site any content that is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, or that may constitute or encourage a criminal offense, violate the rights of any party, or otherwise give rise to liability or violate any law.

You may not upload commercial content to the site or use the site to solicit others to join or become members of any other commercial online service or organization. You may not use any robot, spider, scraper, or automated means to access the site or extract data from it without our prior written permission.

14. User Content and Participation Disclaimer

GateHouse does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of those communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, GateHouse is acting solely as a passive conduit for that distribution and is not undertaking any obligation or liability relating to any content or activities on the site.

GateHouse nevertheless reserves the right to block or remove any communication or material that it determines to be (a) abusive, defamatory, or obscene; (b) fraudulent, deceptive, or misleading; (c) in violation of a copyright, trademark, or other intellectual property right of another; or (d) offensive or otherwise unacceptable to GateHouse in its sole discretion.

By submitting reviews, questions, photographs, or other content to the site, you grant GateHouse a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, and display that content in connection with the site and our business.

Copyright infringement notices (DMCA)

If you believe content on this site infringes your copyright, send a written notice containing the elements required by 17 U.S.C. §512(c)(3) to:

DMCA Agent, DuBois Industries, Inc.
1874 Patricia ave Simi Valley, CA 93065
Email: parts@gatehousesupplies.com

We will respond to properly submitted notices in accordance with the Digital Millennium Copyright Act, and we may remove or disable access to the material and terminate the accounts of repeat infringers.

15. Third-Party Links

To provide added value to our visitors, GateHouseSupplies.com may link to sites operated by third parties. Even where a third party is affiliated with GateHouseSupplies.com, we have no control over those linked sites, all of which have separate privacy and data collection practices independent of ours. These links are provided for your convenience only, and you access them at your own risk. We welcome feedback on our site and on the sites we link to, including reports of links that no longer work.

16. Disclaimer of Warranties

All parts and equipment sold are new unless specifically stated otherwise in the product description. Manufacturer warranties are addressed in Section 9.

Except as expressly provided in Section 9, this site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible under applicable law, GateHouse disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

GateHouse does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. GateHouse makes no warranties or representations regarding the use of the materials on this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, or reliability.

17. Limitation of Liability

To the fullest extent permitted by applicable law, GateHouse shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including lost profits, lost business, or loss of use, that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if GateHouse has been advised of the possibility of such damages.

To the fullest extent permitted by applicable law, GateHouse's total aggregate liability arising out of or relating to any product or order shall not exceed the amount you paid for that product.

Applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. Nothing in this section limits liability for fraud, or for any liability that cannot be limited or excluded under applicable law.

18. Indemnification

You agree to indemnify, defend, and hold harmless DuBois Industries, Inc. and GateHouse Supplies, and their officers, directors, employees, agents, licensors, and suppliers (collectively, the "Service Providers"), from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms, any installation or use of products purchased from us, or any activity related to your account, including negligent or wrongful conduct, by you or by any other person accessing the site using your internet account.

19. Governing Law, Venue, and Time Limit on Claims

Your use of this site is governed in all respects by the laws of the State of California, U.S.A., without regard to its choice of law provisions, and not by the 1980 U.N. Convention on Contracts for the International Sale of Goods.

You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site, including but not limited to the purchase of GateHouse products, shall lie exclusively in the state or federal courts located in Ventura County, California.

Any cause of action or claim you may have with respect to this site, including but not limited to the purchase of GateHouse products, must be commenced within one (1) year after the claim or cause of action arises, to the extent permitted by applicable law.

20. Term and Termination

These Terms apply to you upon your accessing the site and upon completing the registration or shopping process. These Terms, or any part of them, may be terminated by GateHouse without notice at any time, for any reason. The provisions relating to Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and General Provisions shall survive any termination.

21. General Provisions

Changes to these Terms. We may revise these Terms at any time by posting an updated version on this page and changing the "Last updated" date. Changes apply to orders placed after the updated version is posted. Your continued use of the site after changes are posted constitutes acceptance of the revised Terms.

Severability. If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed and shall not affect the validity and enforceability of the remaining provisions.

Entire agreement. These Terms, together with our Privacy Policy and any order confirmation, constitute the entire agreement between you and GateHouse regarding this site and your purchases, and supersede all prior agreements and understandings on those subjects.

Force majeure. We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to acts of God, fire, flood, earthquake, labor disputes, carrier delays or failures, supplier or manufacturer delays, shortages, government action, tariffs, war, civil unrest, utility or telecommunications outages, or pandemic.

No waiver. Our failure to insist upon or enforce strict performance of any provision of these Terms shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these Terms.

Assignment. GateHouse may assign its rights and duties under these Terms to any party at any time without notice to you. You may not assign these Terms without our prior written consent.

Notice. GateHouse may deliver notice to you by email, by a general notice on the site, or by any other reliable method using the contact information you have provided to us.

22. Privacy

Our collection and use of personal information is described in our Privacy Policy, which forms part of these Terms. California residents have additional rights under the California Consumer Privacy Act, as amended by the CPRA, which are described in that policy.

23. California Proposition 65

[PROP 65: Keep this section only if any product you sell carries a warning. Suggested text:] WARNING: Certain products sold on this site can expose you to chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. For more information, go to www.p65warnings.ca.gov. Where a specific product carries a Proposition 65 warning, that warning appears on the product page.

24. Contact Us

GateHouse Supplies
A division of DuBois Industries, Inc., a California corporation
1874 Patricia Ave
Simi Valley, CA 93065
Toll free: 866-965-5599
Email: parts@gatehousesupplies.com

Returns and RMA requests: Returns and Exchanges